Frequently Asked Questions
When can I use my One Pass?
Your One Pass will be valid for use from October 1, 2022 - December 31, 2022.
How do I retrieve my One Pass?
Once you have paid for your pass, you will receive a pdf of your pass, as well as an e-ticket which you can store in your smartphone wallet. Details of your purchase will also be shared with you via email.
How many times can I use my One Pass?
Your One Pass can be used an unlimited amount of times to enter the specified attractions. Discount for events can only be used to purchase your own ticket. Food offers are as per the terms & conditions of each offer specified by the vendor.
Is it safe to buy the One Pass and Event Tickets online?
Purchasing with Qatar Creates is absolutely safe and secure. Our website is certified for safety from hackers. Our payment gateway is secure so your card information is not viewed by anyone else on the internet.
How do I purchase a One Pass?
One Pass can be purchased exclusively online qacreates.com. Just select your One Pass, enter your details when prompted, and purchase online. That’s it.
How long is a One Pass valid for?
Your One Pass will be valid from October 1, 2022 - December 31, 2022
What do I do if I lose my One Pass?
Reach out to our team via the Contact us form and we will assist you to have this rectified.
Why should I purchase a One Pass?
Purchasing a One Pass is the easiest way to access Qatar’s best cultural experiences. When compared to buying individual entry passes, One Pass saves you hundreds of dollars. It also entitles you to amazing discounted offers at 200+ food & adventure vendors.
How do I make a reservation to attend Museums, Exhibitions, Galleries & Heritage Sites?
From September 1 you will be able to navigate to our One Pass login page. Enter your ticket number when prompted. Select the attraction you’d like to make a reservation for. Select from the available days & times. Submit your reservation and attend at that time.
How do I use One Pass at the Gift Shop?
Your One Pass is valid for use at our online gift store from September 1. Enter your ticket number at the checkout of the gift store to redeem your discount.
How to use OnePass to purchase event tickets?
Ticket purchases will be available on our website from August 1. Once available, select buy event tickets. When you navigate to the checkout, enter your ticket number when prompted to activate your One Pass exclusive discount.
How to redeem Food, Dining & Adventure discounts?
Valid from October 1. Navigate to our Food tab. Select your preferred offer. Click & enter your ticket number to redeem the code. Show this code to the vendor when purchasing.
How do I use One Pass to attend Museums, Exhibitions, Galleries & Heritage Sites?
Make a reservation via our One Pass login page from September 1. After doing so, attend the location at the time you reserved and present your One Pass at the entry to be scanned.
What is Qatar’s vaccination policy?
Does my child need a pass to enter Museums & Exhibitions?
Children under 12 enter for free. All other ages will require a One Pass.
Do I need to wear a mask in Qatar?
You are not obligated to wear a mask outdoors. However, a mask maybe required indoors. See the Hayaa app for further details.
How is COVID-19 impacting my upcoming travel plans with my One Pass?
I have an issue that needs to be resolved. How do I contact customer service?
Reach out to our team via the Contact us form and we will assist you.
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